Refund policy

Return and Refund Policy | 863 Dynamic

Thank you for shopping with 863 Dynamic. We are committed to providing you with high-quality car parts and accessories. However, we understand that there may be instances where you need to return a product. Please review our return and refund policy carefully:

Returns

  1. Eligibility for Returns: Returns will be accepted within 14 days of the product being delivered. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase or order confirmation is required for all returns.
  2. Non-Returnable Items: Certain items, such as special-order products, clearance items, or items marked as final sale, are non-returnable. Any product that has been used, installed, or altered in any way is not eligible for a return.

Refunds

  1. Full Refunds: If your return is approved, a full refund will be processed to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  2. Processing Fees for Customer Errors: If a return is required due to a customer error (e.g., ordering the wrong item), the customer will be responsible for all payment processing fees associated with the original transaction. These fees will be deducted from the refund amount.

Return Process

  1. Initiating a Return: To initiate a return, please contact our customer support team at 863dynamic@gmail.com. We will guide you through the return process and provide you with a return authorization number (RMA). Please do not send items back without obtaining an RMA.
  2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance. We are not liable for returns lost or damaged in transit.

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact our customer support within 3 days of receiving the item. We will arrange for a replacement or full refund, including shipping costs, at no additional charge.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Additional Information

  • Inspection of Returns: All returned items will be inspected upon receipt. We reserve the right to deny refunds if the product does not meet the conditions stated in this policy.
  • Restocking Fees: No restocking fees will be applied unless otherwise specified for custom or special-order items.
  • Refund Adjustments: Any adjustments, including fees or deductions, will be communicated to you during the return process.

By making a purchase from 863 Dynamic, you agree to the terms outlined in this Return and Refund Policy. For further assistance or questions, please reach out to our customer service team at 863 Dynamic.